Return & Refund Policy
Return & Refund Policy — Vitomones
We want you to feel confident shopping with us. If you’re not satisfied, you may return your order within 30 days of receiving it.
Eligibility for returns
To qualify, items must be:
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unopened
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unused
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in their original packaging
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accompanied by proof of purchase
We do not offer exchanges — refunds only.
Return shipping costs
Return shipping costs are the responsibility of the customer.
There is no restocking fee.
How to return an item
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Email info@vitomones.com with your order number.
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We will provide the return instructions and return address.
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Once received and inspected, we will process your refund.
Refund process
If approved, your refund will be issued to your original payment method.
Processing times vary by bank, typically 5–10 business days.
Damaged or incorrect items
If your item arrives damaged or you receive the wrong product, contact us within 7 days with photos at info@vitomones.com — we will take care of it.
Non-returnable items
For safety and hygiene reasons, opened or used supplements cannot be returned.